Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us we missed a casino worth covering? This is the page for that. We read every message that comes in, even if it takes us a little while to get back to everyone.
What we can help with
Irish Online Casinos is a comparison and review site for Irish players looking at mobile-friendly online casinos, bonuses and payment options. We're best placed to help with questions like:
- Why a particular casino is ranked where it is, or what our editorial rating is based on
- Corrections — a bonus term that's changed, a payment method that's no longer offered, or a licence detail that's out of date
- Suggestions for a mobile casino or app you think Irish players should know about
- General feedback on how we present comparisons, tables or offers
- Questions about how our site makes money and whether that affects our rankings
What we can't help with
We're an independent review site, not a casino operator. That means we can't:
- Process deposits, withdrawals or refunds on behalf of any casino
- Verify your account, reset a password or resolve a login issue on a gaming site
- Pay out, adjust or dispute a bonus, free spin offer or wagering requirement on your behalf
- Act as a go-between for a complaint against a licensed operator
For any of the above, the fastest route is the support team of the casino itself — most of the operators we cover, including Lukki, Vegasnow and BetNinja, run live chat or email support directly from their site or app. If your issue involves a dispute over licensing or fair treatment, check the licensing body named in that operator's terms first.
Why get in touch rather than just pick from the list
Our comparisons are built from publicly available terms, editorial research and ongoing checks — not from playing or depositing at every site ourselves. If you've noticed a mismatch between what we've published and what a casino currently offers, telling us helps keep the page accurate for the next reader. It's one of the main ways we catch outdated bonus terms or payment details before they mislead someone.
Before you write in
A few quick checks that might save you a message:
- If your question is about a specific bonus, check the terms listed beside that operator's offer — wagering requirements, minimum deposits and time limits are usually spelled out there, not on our comparison page
- If you're asking about how we rate and rank casinos, our approach is based on factors like licensing, game range, mobile usability, payment options and bonus fairness — commission from any operator never buys a higher position
- If your concern is about your own gambling habits or you'd like tools and support around safer play, our Responsible Gambling page covers this in more detail
- If you're looking for our full terms of use for this site, they're set out on our Terms and Conditions page
A note on who we are
You can read more about how Irish Online Casinos approaches reviews and rankings, and what independence means for us in practice, on our About Us page. If your interest is specifically in casinos operating outside GamStop-linked restrictions, that's covered separately on our Non Gamstop Casinos UK 2026 page — worth a look if that's what brought you here.
Response times
We aim to reply to genuine queries as promptly as we can, though response times will vary depending on volume. We don't offer live chat or phone support ourselves — for anything urgent involving an active casino account, contacting that operator directly will always be faster than going through us.
A reminder before you play anywhere
Whichever site brought you here, gambling should stay something you can afford and enjoy, not a way to solve money problems. If you're ever unsure about your own play, or a friend or family member's, our Responsible Gambling page has practical guidance and support options for players in Ireland.